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[Notebook/Desktop/AIO] Troubleshooting - Sound (Speakers/Microphones) problems If you experience the sound problems of ASUS computers, such as Speakers/Microphones are not working, no sound, sound is muffled, intermittent, or crackling/popping, etc. Or, Speakers/Microphones problems occur in a virtual meeting or online learning, such as Microsoft Teams, Skype, Google Meet, Google Classroom, Zoom, or other communication apps. Please refer to the following solutions. (For communication apps, please check the input/output device settings are correct as well.) Note: If you experience that the sound is so loud, soft, or no sound when using a specific application, please refer to the Q1 in Q & A chapter. Note: For notebook products, your computer may enable the AI Noise-Canceling Speaker feature. This feature filters out all sounds except human voices from the laptop speaker. If you wish to disable the AI Noise-Canceling Speaker, please refer to this article: Why is the sound from my speaker abnormal? Speakers no sound, sound is intermittent or no audio, or only human voices but no background music
To provide you more detailed instruction, you can also click ASUS YouTube video link below to know more about How to fix the Sound (Speakers/Microphone) problems ttps://www.youtube.com/watch?v=fMJSO6FTkcI
Before troubleshooting, please make sure proper connection of External Speaker, Microphone, or Earphone if used. Notebook and AIO PC comes with two types of Earphone/Microphone jacks design. One of the designs has the Earphone and External Microphone made as two separate jacks. (The green marked is Earphone jack, and the red marked is External Microphone jack.) The Earphone jack supports regular Earphone plug, or the ones commonly used on the smartphones called headsets (or earsets). However, plugging the Earphone plug into Microphone jack does not work. The other design is to have the Earphone/Microphone combined into a single hybrid jack. The jack supports regular earphone plug, or the ones commonly used on the smartphones called headsets (or earsets). The types of Earphone/Microphone jacks design may be different based on different models, please refer to the User Manuals.
Desktop rear panel If you use an external microphone, please connect it to MIC IN port (usually is pink). If you use an external speakers, please connect it to LINE OUT port (usually is green).
The types of Microsoft/Speakers design may be different based on different models, please refer to the User Manuals.
Please go to the corresponding instruction based on the current Windows operating system on your computer: Windows 11Windows 10Windows 11 operating systemSpeaker function is abnormalMicrophone function is abnormalQ & A Speaker function is abnormal Restore BIOS settings Try to reset BIOS to default settings, here you can learn more about How to restore BIOS settings. (For desktop products, please refer to [Motherboard/Desktop] How to restore BIOS settings.) If the problem persists, please continue the next troubleshooting step.
Update and confirm BIOS / Windows packages / drivers with the latest version in your PC Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your PC. Here you can learn more about: How to update the BIOS version in Windows system How to use EZ Flash to update the BIOS version (For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.) For executing Windows update and drivers update, here you can learn more about: How to execute Windows Update How to update drivers via customer support in MyASUS If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
Check the settings of output device Type and search [Sound settings] in the Windows search bar①, then click [Open]②.![]() ![]() ![]() ![]() ![]() ![]()
Enable and reinstall the driver in Device Manager Type and search [Device Manager] in the Windows search bar①, then click [Open]②.![]() ![]() ![]() ![]() ![]() ![]()
Use Troubleshooting tool in Windows Type and search [Sound settings] in the Windows search bar①, then click [Open]②.![]() ![]()
Restore the system from restore point If the speakers problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.
Reset the system If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system and remove all of my personal files How to reset the system and keep my personal files Microphone function is abnormal If you use the internal microphone, check it is not covered by anything. Normally, the Microphone is located on either side of the camera.
Restore BIOS settings Try to reset BIOS to default settings, here you can learn more about How to restore BIOS settings. (For desktop products, please refer to [Motherboard/Desktop] How to restore BIOS settings.) If the problem persists, please continue the next troubleshooting step.
Update and confirm BIOS / Windows packages / drivers with the latest version in your PC Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your PC. Here you can learn more about: How to update the BIOS version in Windows system How to use EZ Flash to update the BIOS version (For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.) For executing Windows update and drivers update, here you can learn more about: How to execute Windows Update How to update drivers via customer support in MyASUS If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
Check the settings of input device Type and search [Sound settings] in the Windows search bar①, then click [Open]②.![]() ![]() ![]() ![]() ![]() ![]()
Enable and reinstall the driver in Device Manager Type and search [Device Manager] in the Windows search bar①, then click [Open]②.![]() ![]() ![]() ![]() ![]() ![]() ![]()
Use Troubleshooting tool in Windows Type and search [Sound settings] in the Windows search bar①, then click [Open]②.![]() ![]()
Restore the system from restore point If the microphone problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.
Reset the system If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system and remove all of my personal files How to reset the system and keep my personal files Q & A Q1: Why the sound is so loud, soft, or no sound when I use a specific application? A1: You can use Volume mixer to adjust the suitable volume for each application. Right-click on the [Speaker icon]① which is located at the taskbar, then select [Open volume mixer]②. Use the slide bar to adjust the volume to increase or decrease for each application③. If the application’s volume icon is
Q2: How to amplify or enhance the audio sound/effects? A2: For the standard ASUS Notebook, most models have a built-in ICE Audio Wizard application and you can use it to enhance the audio. Here you can learn more about ICE Audio Wizard (ICE Sound) - Introduction. For the Gaming Notebook, because the audio application may various, you can refer to the following application introduction based on which one is installed on your computer: Sonic Studio 3 UWP introduction DTS: X Ultra Introduction Dolby Atmos - Introduction
If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. Click below!
Windows 10 operating systemSpeaker function is abnormalMicrophone function is abnormalQ & A Speaker function is abnormal Restore BIOS settings Try to reset BIOS to default settings, here you can learn more about How to restore BIOS settings. (For desktop products, please refer to [Motherboard/Desktop] How to restore BIOS settings.) If the problem persists, please continue the next troubleshooting step.
Update and confirm BIOS / Windows packages / drivers with the latest version in your PC Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your PC. Here you can learn more about: How to update the BIOS version in Windows system How to use EZ Flash to update the BIOS version (For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.) For executing Windows update and drivers update, here you can learn more about: How to execute Windows Update How to update drivers via customer support in MyASUS If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
Check the settings of output device Type and search [Sound settings] in the Windows search bar①, then click [Open]②.![]() ![]() ![]() ![]() ![]() ![]()
Enable and reinstall the driver in Device Manager Type and search [Device Manager] in the Windows search bar①, then click [Open]②.![]() ![]() ![]() ![]() ![]() ![]()
Use Troubleshooting tool in Windows Type and search [Sound settings] in the Windows search bar①, then click [Open]②.![]() ![]()
Restore the system from restore point If the speakers problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.
Reset the system If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system and remove all of my personal files How to reset the system and keep my personal files Microphone function is abnormal If you use the internal microphone, check it is not covered by anything. Normally, the Microphone is located on either side of the camera.
Restore BIOS settings Try to reset BIOS to default settings, here you can learn more about How to restore BIOS settings. (For desktop products, please refer to [Motherboard/Desktop] How to restore BIOS settings.) If the problem persists, please continue the next troubleshooting step.
Update and confirm BIOS / Windows packages / drivers with the latest version in your PC Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your PC. Here you can learn more about: How to update the BIOS version in Windows system How to use EZ Flash to update the BIOS version (For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.) For executing Windows update and drivers update, here you can learn more about: How to execute Windows Update How to update drivers via customer support in MyASUS If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
Check the settings of input device Type and search [Sound settings] in the Windows search bar①, then click [Open]②.![]() ![]() ![]() ![]() ![]() ![]()
Enable and reinstall the driver in Device Manager Type and search [Device Manager] in the Windows search bar①, then click [Open]②.![]() ![]() ![]() ![]() ![]() ![]() ![]()
Use Troubleshooting tool in Windows Type and search [Sound settings] in the Windows search bar①, then click [Open]②.![]() ![]()
Restore the system from restore point If the microphone problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.
Reset the system If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system and remove all of my personal files How to reset the system and keep my personal files Q & A Q1: Why the sound is so loud, soft, or no sound when I use a specific application? A1: You can use Volume mixer to adjust the suitable volume for each application. Right-click on the [Speaker icon]① which is located at the taskbar, then select [Open Volume mixer]②. Use the slide bar to adjust the volume to increase or decrease for each application③. If the application’s volume icon is
Q2: How to amplify or enhance the audio sound/effects? A2: For the standard ASUS Notebook, most models have a built-in ICE Audio Wizard application and you can use it to enhance the audio. Here you can learn more about ICE Audio Wizard (ICE Sound) - Introduction. For the Gaming Notebook, because the audio application may various, you can refer to the following application introduction based on which one is installed on your computer: Sonic Studio 3 UWP introduction DTS: X Ultra Introduction Dolby Atmos - Introduction
If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. Click below! |
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